No matter the industry, as a brand grows its footprint, it’s vital that it provides customers with a consistent, quality, and secure experience.
To ensure that its cash automation, self-service, and related IoT technologies are always ready and able to provide the services, security, and features that customers need, these companies or their services partners must deliver timely, comprehensive field service.
So what can these recent trends in AR and VR in the field services industry mean for your business?
What’s the Difference Between AR and VR?
When you first hear AR and VR, it’s likely your mind conjures up images of video games, futuristic movies, and university labs. However, there is so much more to these technologies, and they already positively impact our personal and professional lives each day.
The Primary Benefits of AR and VR in Field Service
Both of these technologies are considered assistive technologies, and they have applications that allow field technicians and technical support teams to perform service calls or simulate actual device configurations, data, and functions to troubleshoot real issues.
Although the technology is still evolving and expanding its use cases, here’s how AR and VR already benefit organizations:
Increasing the Range and Specificity of Training
AR and VR offer service technicians the ability to digitally visualize a device, working through the steps to triage and resolve issues in a range of scenarios with a variety of equipment.
Introducing Opportunities to Streamline Operations
Cash automation and payment and transaction technology devices easily outnumber the number of service technicians, requiring service providers to ensure they are utilizing specialists as efficiently and productively as possible.
Keep Up with the Latest in Cash Automation, Self-Service, and IoT Technology
The pace of technological innovation can be hard to keep up with, but organizations that take advantage of these advancements can streamline their operations, introduce new customer features, save time and money, and ensure they maintain their competitive edge for years to come. Burroughs has the expertise and the technology tools and resources to help your business stay ahead of curve.