Financial institutions and ATM deployers are no strangers to large-scale operating system migrations. Within the past decade, organizations have had to migrate from OS/2 to Windows CE/XP, and then on to Windows 7. Now, in a few months’ time, on Jan. 14, 2020, Microsoft will no longer provide regular technical support, security upgrades, or patches for devices running Windows 7 if they are not on extended support. Needless to say, this ATM software update can leave your fleet vulnerable to cyberattacks, as well as fees associated with PCI noncompliance.
Financial institutions that use cash recyclers throughout their operations already know the impact that they can have on their productivity, customer experience, cash management, and operational efficiency. And in a constantly changing market with a fickle customer base, anything a bank can do to set itself apart and drive growth is worth taking advantage of.
Despite what you may see on the big screen with a healthy dose of Hollywood magic, the days of physical attacks on ATMs resulting in big paydays for criminals are mostly in the past. In fact, according to a report by Europol and the European Crime Prevention Network, only one in three physical attacks against ATMs are successful.
As any ATM fleet manager can attest, there is a direct threat to not only your customer’s experience, but also your bottom line anytime one of your units is down. Compound this risk with a diverse fleet of equipment running a range of software within units that are also geographically dispersed, and it can be difficult to make sure your business is maximizing its potential.