If you think all service provider solutions and programs are the same, you may not have heard of a resident technical service program. A provider's ability to provide best-in-class maintenance services and support so customers can keep their technology fleet and operations running smoothly is paramount. Equally as important is making sure end-users have an optimal experience with the equipment and devices they interact with frequently, forging strong customer loyalty.

While you may not be familiar with a resident technical service program, this is not novel to the industry. Global leaders in automation and end-to-end solutions like Honeywell offer an on-site, resident tech solution program that can not only solve staffing and training challenges faced by organizations but support the implementation of preventative programs to ensure equipment is running at peak performance.

Let's explore how partnering with a service provider who offers a resident technical service program can be a game-changer for your operations.

 

1. On-site Highly Skilled Resources

A program offering skilled in-house technical support designed in collaboration with a service partner allows for various equipment types in your fleet to be maintained seamlessly. You can also benefit from having a highly skilled and dedicated resource serving as an extension of your team. Offering a support program that is conveniently located on-site ensures hardware and software modifications and upgrades are implemented correctly. It also means preventative maintenance schedules are completed promptly, unexpected repairs are triaged and addressed, and workplace safety and health protocols are adhered to. This level of on-site service can free up your existing staff so they focus on other key priorities and customer-centric activities to drive your organization forward.

 

2. Preventative Maintenance

A resident tech program designed to plan ahead for system maintenance and ongoing service needs reduces downtime ensuring mission-critical processes, features, and equipment at your customer's sites are always on and always available when it matters most.

 

3. Back-up Coverage

A program built with a risk mitigation and contingency plan is imperative. A service provider who has expertly trained backup personnel within the same geographic location, ready to step in at a moment's notice means you won't be left short-handed and scrambling to find a replacement on your own.

 

4. Customizable and Scalable Turnkey Solution

A provider's ability to tailor a resident technical program to meet your changing needs is vital. Whether you're looking for part-time or full-time on-site support, or coverage at a specific location or across a region you want a service partner who has a service infrastructure, technical team, and proven program in place to help you scale and grow without having to worry about staffing and overhead challenges that may arise.  

 

Bringing It All Together 

The experts at Burroughs can help you design a customized resident technical service program that addresses the needs of your business without sacrificing the service, uptime, and experience your customers expect.

With the Resident Technical Service Program by Burroughs, you'll leverage timely, well-developed solutions created to optimize equipment performance, proactively troubleshoot technology-related issues, and benefit from a cost-effective service model that sets your organization up for success for years to come. 

Are you ready to set up a Resident Technical Service Program? Contact us today.