Over the last several decades, robots have become integral in many industries, from manufacturing and restaurants to logistics, healthcare, and education. 

Like any machine, robots require maintenance and repairs to continue functioning at their full potential and maximize your business’ return on investment. That’s why choosing the right robotic automation service provider is crucial to ensuring your business’ robot-enabled processes operate at peak performance with minimal downtime. 

But with so many service providers out there, how can your business make the right choice? 

This article will walk you through the key factors your team should consider when choosing a robotic automation service provider and the potential risks of selecting an unqualified provider.


Why Is an Experienced Robotic Automation Service Provider Key?

As with any technology service provider that facilitates your operations, not all robotic automation service providers are the same. That’s why it is important to investigate each provider’s qualifications and track record to ensure they can provide the consistent, quality service your business needs. 

Failing to conduct this due diligence can lead to a number of risks, including:

Increased Downtime

An inexperienced service provider may lack the necessary skills and knowledge to effectively troubleshoot and resolve issues, leading to longer downtime and a significant loss in productivity and potential revenue.

Reduced Lifespan

Improper installation, maintenance, or programming by an unqualified provider can negatively impact the lifespan of robotic automation systems. Components may wear out faster, leading to premature breakdowns or failures. 

Breakdown in Real-Time Reporting

Robotic systems often generate valuable real-time data that is crucial for monitoring performance, identifying bottlenecks, and making informed decisions. An inexperienced provider may lack the expertise to enable these features, leading to unreliable or incomplete data and hindering effective decision-making and optimization.

Decreased Customer Experience

If robotic automation systems are not properly implemented or maintained, it may lead to delays, errors, or subpar performance, resulting in a diminished customer experience.

Malfunctioning Features or Safety Hazards

Inadequate programming, improper calibration, or overlooked safety protocols by an inexperienced provider can result in risks to employees and customers who interact with the systems. 

Additional Costs

An unqualified service provider may not have the necessary equipment or parts readily available, leading to additional costs and delays in the repair process. Similarly, a lack of expertise or multi-vendor equipment knowledge may result in inefficient repairs, leading to recurring issues and additional costs over time.


The Must-Have Qualifications for a Robotic Automation Services Provider

Want to avoid these risks, maximize the return on your robotic automation services investment, and find a long-term, trusted partner? Then ensure that any services provider your team is considering meets these qualifications:

  • Highly qualified service technicians with a wide range of certifications and qualifications.
  • Reliable access to genuine parts, strategically located forward-stocking locations, and efficient repair depots to support fast recovery times.
  • An extensive portfolio of services and repair solutions tailored to meet your business’ robotic automation requirements.
  • Advanced digital- and remote-first capabilities, including remote monitoring, triage, and augmented reality/virtual reality (AR/VR) support solutions to accelerate repairs and maintain cutting-edge knowledge.
  • Round-the-clock availability of technical support and repair teams to swiftly address issues.
  • A proven reputation and track record in successfully delivering robotic automation projects.
  • A customer-centric approach that emphasizes clear communication, proactive problem-solving, and long-term partnership building.

Burroughs: Your Partner for Cutting-Edge Robotic Automation Services

If you are ready to access the superior and comprehensive service your robotics fleet needs to maximize its potential, then look no further than Burroughs. 

Whether you need payment and transaction, self-service, or robotic automation services, Burroughs is a trusted name when it comes to OEM-agnostic support across the country. With a team of more than 650 directly employed service technicians with experience managing more than 325,000 technology-driven devices, Burroughs has you covered. And with more than 136 years in the business, you can rest assured that you’ve found a partner for the long run.

Want to learn more about what Burroughs can do for your business? Then click here to set up your own personalized meeting.

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