As we all begin to look forward to reuniting with colleagues and classmates, conducting classes and business in person, and having more experiences face to face, it is due time for businesses and universities to prepare their spaces beyond just implementing basic Centers for Disease Control and Prevention (CDC) recommendations.
Instead, to help your organization come out ahead in this new operating reality, you should prepare your payment and transactions technology ecosystem for the experiences your students, employees, and customers are expecting.
So if your organization is looking to get a jump-start on prepping your facilities and retail spaces for a productive and safe return to work or school, here are three things you can do to make the transformation as seamless as possible for your staff, students, and customers.
Take a Survey of Your Spaces
The solutions and technology that met your business and educational needs in 2019 and early 2020 may not meet the expectations of your customers, students, and staff today. For example, customers and students may prefer to utilize touchless devices and biometrics or even handle transactions themselves with self-service kiosks.
The first step in any transformation is creating an accurate inventory of your current solutions and seeing if they fit into your new operating reality, match your customer or student needs, and are still “healthy” in terms of security, performance, and effectiveness.
Evaluate and Prioritize the Need for Upgrades
As you identify technology and devices to be updated, use the opportunity to enhance your customer and student experience, increase your return on investment, and improve your transaction efficiency.
For example, the decision to implement cash recyclers or smart safes not only increases transaction speed, improves cash management, reduces cash shrinkage, and assists with data-driven decision making, but it also does so without sacrificing accuracy or security.
Solutions such as self-service kiosks and contactless payment terminals also enable customers and students to handle basic transactions on their own, giving your staff more time to focus on customer service.
Prepare Your Equipment for Tomorrow and the Days After
As the light at the end of the tunnel gets brighter and brighter, some organizations may also face two diverging trends: some locations may be seeing less traffic, while others are experiencing dramatically increased usage.
In either case, this is a great time to identify which solutions need to be decommissioned to streamline your operational costs and explore how you can maintain high availability without increasing management complexity.
One of the best solutions for handling the full lifecycle of each device within your payment and transaction technology ecosystem is partnering with a service and integration provider. These providers, such as Burroughs, combine proactive patch management and maintenance with real-time monitoring, fast response times, and agnostic original equipment manufacturer (OEM) technician support, all available with just one call to one number.
Take the Next Step
We understand that this may be a unique and confusing time for your business or university to navigate, but remember that you do not have to make these important decisions about your payment and transaction technology infrastructure on your own.
Instead, let the experienced team at Burroughs analyze your current device inventory, identify the right hardware and software solutions to deliver the experience your customers and students expect, and more efficiently and effectively maintain your entire payment and transaction technology ecosystem—all while helping you provide a safe return to work for your staff.
To learn more, we welcome you to contact us and schedule your own personalized consultation.