In today’s retail environment, retailers often rely on a wide array of customer-facing technologies—from self-service technology to POS systems to robotic devices to provide their customers with an experience that is second to none.   

With a diverse range of equipment in use, it’s essential to partner with a service provider capable of supporting all devices within the four walls of a retail location in a single, efficient visit. The right partner will deliver both time and cost savings by utilizing a digital-first approach to service that streamlines repairs, minimizes downtime, and ensures seamless operations for a better overall customer experience.   

As retailers are poised to accelerate their investments in technology, a service provider must also possess the skills, training, versatility, and an integrated technology stack required to serve as a single point of contact within a dynamic and competitive retail marketplace.    

Let’s dive into the key ways that a partner with a four-wall service offering can revolutionize your retail operations:  

 

SCALABLE SERVICES 

An effective service provider has the ability to be available anytime and anywhere. As businesses grow and expand, the service partner must be able to scale alongside them, ensuring the timely deployment of equipment, maximum device uptime, rapid repairs, and proactive maintenance to address evolving customer preferences and expectations.  

A truly reliable provider offers nationwide coverage, delivering consistent, high-quality service at a competitive cost. This level of responsiveness and reach gives customers the confidence that their devices are “always on, always available” regardless of location. This level of uptime and availability fosters an environment that builds invaluable brand loyalty and customer satisfaction among their end customers.    

 

Expertise & Experience in Multiple Fields

Customers need service providers with a broad range of technical skills and experience, encompassing operating systems, networking, software, and electromechanical expertise to support the uptime and availability of various equipment.  In addition, a provider with a digitally-integrated platform can further enable the delivery of faster and more predictive, data-driven outcomes, thereby maximizing the value of retail technology investments.

A well-rounded provider who offers a comprehensive four-walled service model can manage a diverse array of devices within a given location, enabling them to deliver consistent, high-quality support regardless of the retail environment. This level of service can also reduce the need for multiple vendors, providers, and suppliers, leading to a decrease in excess overhead expenses. Furthermore, it can even improve service level agreement (SLA) performance when multiple devices are in a given location, resulting in fewer truck rolls and lower service costs. 

 

Prioritizing Security & Compliance

The devices within a retail location can vary greatly, as can the security and compliance requirements necessary to keep them running at peak performance.  

A top-notch provider will prioritize security and compliance in their service offerings. This includes implementing security upgrades at the device level and demonstrating a strong understanding of internal controls, compliance protocols, safety certifications, and other relevant system requirements. By keeping security and compliance at the forefront, providers offer their customers peace of mind while delivering the seamless and secure experience that customers can expect. 

 

Honest & Transparent Partnerships

Before a service partnership begins, providers must clearly communicate their capabilities to ensure they align with the customer’s expectations and desired outcomes. Recognizing requirements, discussing capabilities, and identifying potential gaps at the start of the engagement helps build trust and establish a solid foundation for the partnership.  

Once alignment is achieved, it becomes the provider's responsibility to implement an onboarding and service readiness methodology that supports their ability to fulfill their commitments. However, open communication, transparency, and collaboration from both parties are essential throughout the service agreement to reinforce a mutually beneficial partnership for years to come.

 

Get the best with Burroughs

There is endless value in partnering with a single-source provider with four-wall service capabilities, especially one backed by a dedicated team with a geographic footprint that enables it to deliver exceptional service across a variety of device types and retail endpoints.   

At Burroughs, we go beyond expectations. Our highly skilled team is committed to service excellence as we collaborate to develop a comprehensive four-wall service model that meets your needs and those of your customers today, tomorrow, and into the future.

Ready for Burroughs to revolutionize your retail operations?  Contact us today.