When managing a fleet of ATMs, smart safes, self-service kiosks, or other connected IoT technologies, staging services may not be the first consideration. However, this service plays a crucial role in the deployment and lifecycle management process and should not be overlooked.

Staging services involve pre-configuring devices with the essential hardware, software, settings, and network connectivity. This process may also include thorough testing and preparing the equipment for shipment to the installation location. A service provider that adopts an OEM-agnostic approach to staging services adds significant value to their customers' operations by expediting the deployment of various in-demand and mission-critical devices. This approach helps meet operational requirements, accelerates return on investment (ROI), and addresses the speed, convenience, usability, and consistency preferences that end customers have come to expect.

In fact, one in three consumers (32%) say that they will walk away from a brand they love after just one bad experience.

Now, let’s explore how utilizing staging services from an experienced service provider can enhance business operations and provide unmatched value to end customers.

 

Deployment-Ready Equipment

One of the primary advantages of using service provider-led staging services is the peace of mind that comes from knowing devices, regardless of their make or model, will arrive ready for deployment. This means that the equipment has gone through a thorough preparation process: key modules have been assembled, necessary software and security platforms have been configured, and network settings have been tailored to meet specific requirements. Pre-deployment readiness not only saves time but also minimizes the risk of costly delays, allowing businesses to achieve greater ROI from day one while fulfilling their commitments to their customers.

 

Thorough Testing

Another benefit of leveraging staging services is the assurance of thorough testing by trusted industry experts. Before shipping, each piece of equipment undergoes rigorous checks and testing protocols performed by a skilled team specializing in electrical, design, and quality control methodologies. This comprehensive evaluation ensures that the devices function correctly, significantly reducing the likelihood of issues arising during installations. By identifying and addressing potential challenges early, device downtime is prevented, productivity is enhanced, and the overall user experience is improved.

 

Perfect Configuration

The configuration of equipment is not one-size-fits-all. It can vary greatly depending on device type, operational environment, customer requirements, and industry standards. Providers offering staging services should adopt a consultative approach, taking the time to understand the customer's specific needs and desired outcomes before entering into a staging services agreement. An expertly configured device not only operates more efficiently but can also be integrated more seamlessly into a four-wall ecosystem, enhancing efficiency, productivity, and the customer experience.

 

Core Competencies & Cost Efficiencies

By partnering with a provider that offers staging services, organizations can devote more time to their core competencies and customer-facing activities, rather than getting bogged down with system implementations, parts assembly, equipment preparation, and logistics. This not only boosts employee morale but also enables the organization to redirect valuable resources back into the business, fostering strategic growth. 

Although staging services may incur an additional cost, the long-term benefits can be substantial. When equipment is deployment-ready, tested, and configured correctly, organizations can experience reduced installation time,  lower service intervention costs, and shorter lead times from the outset.

 

Planning, preparation & process

Ultimately, a well-designed, well-managed device staging process does more than prepare hardware for deployment; it ensures:

  • Consistency and quality control - devices are configured, tested & validated before reaching the customer, reducing unwanted surprises during go-live.
  • Risk mitigation - catching issues early prevents unnecessary operational disruptions and protects the customer experience.
  • Efficiency in deployment - planning pre-staged devices streamlines installation and reduces on-site troubleshooting time. 
  • A positive first impression - smooth initial use with new technology builds trust, confidence, and loyalty in the solution, as well as the organization's reputation. 

 

Discover the Burroughs Difference

Investing in staging services is not just a matter of convenience; it’s a strategic decision that influences cost, security, operational efficiency, and overall customer experience.

At Burroughs, we understand the importance of service. For nearly 140 years, our team has successfully driven numerous implementations and deployments across various markets, industries, and customer endpoints.

With extensive coverage across North America and a robust portfolio of OEM-agnostic services—including staging, go-live support, maintenance, replacements, and upgrades—we ensure you are supported every step of the way.

Contact our team today to get started with staging services.