Recent Posts by Alan Pietrewicz


Customer Service Part 2: Finding the Right Combination

While any good company spends a great deal of time and money on training, updating knowledge bases and improving response times, being a true customer service champion requires people skills, mentoring, training, and experience.

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Customer Service Part 1: It’s More Than A Call Center

Providing great customer service is not always as easy or obvious as it sounds. Many businesses rely on call centers, email, and account managers to answer questions and address customer concerns. These same companies operate under the belief that, if the electromechanical servicing of equipment is adequate, it equates to great customer service. This is rarely the case. Quality service is much more than a call center or a sales representative. It begins and ends with the relationship between technicians and the customer.

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